Terms and Policies

Effective July 1, 2011

Opening a New Account

To open a new account, a retainer (minimum $1200) is paid in advance. This sum is held in a separate “retainer” account. The maximum amount that can be charged against your regular account at any given time is equal to the balance in your retainer account. As charges for labor and materials are applied to your regular account, funds are transferred from your retainer account to cover them. At any time, you may pay an additional amount to increase the balance in your retainer account. It is your responsibility to make sure that your retainer account has a large enough balance to cover whatever work needs to be done so that service is not interrupted when the retainer account balance is exhausted. If, at the sole discretion of PCS, your regular account’s balance is allowed to exceed the balance in your retainer account, the policies described under “Approved Purchase Orders and Accounts Established Before May 1, 1992” will be used to govern this balance. At any time you may choose to have any unused portion of your retainer account’s balance refunded. Please allow 3 weeks for refunds to be processed. See “Approved Purchase Orders and Accounts Established Before May 1, 1992” for information on cases where a retainer is not required.

Unless special arrangements are made in advance, the billing cycle is based on the calendar month. An invoice for a given cycle and Retainer History report is mailed on the first business day following the end of that cycle.

Approved Purchase Orders and Accounts Established Before May 1, 1992

A retainer is not required for accounts that meet all of the following conditions:

- Account was established prior to May 1, 1992 or an approved purchase order from a fortune 5000 company or government agency has been issued

- Invoices are paid in a timely manner

An account ceiling has been established for each such account. Service is suspended when the account's balance meets or exceeds the account's ceiling. Of course, intermediate payments can be applied when necessary.

These accounts are subject to Net-30 terms. Invoices must be paid on time to ensure that work continues without interruption.

A $25 handling fee is charged for each invoice paid after the due date. Overdue amounts are also subject to interest charges of 2% per month. Service is suspended whenever a payment is more than 15 days overdue. Accounts that are more than 30 days overdue are automatically terminated with the account's full outstanding balance, including late fees and interest, immediately due and payable.

Limits of Liability and Disclaimer of Warranty

Representatives of PCS use their best efforts to provide high quality computer programs and computer related services. PCS makes no warranty of any kind, expressed or implied, regarding the programs or services provided. PCS shall not be liable in any event for incidental or consequential damages in connection with, or arising out of, the furnishing of these programs and services.


Copyright © William C. Phelps 2000-2011. All rights reserved.